Customer Service Associate - International Voice Process

Job description
What you'll do

Roles and Responsibility


Associate will Issue an acknowledgement and offer resolution on the call.


Associate will resolve the customer query over call and provide solution w.r.t. customer query e.g. Billing / Product or Shipment tracking/refund / profile management / dispute handling / change of Plan or shipment / Points management / Damaged delivery etc.


Preferred candidate profile


Self-Motivated & Ability to Work Under Pressure


Customer Centricity


Should have critical thought process and decision-making capability with focus on accuracy.


Willingness to Learn